Polycom IP Phone 500 IP User Manual

Voicemail & Recordings  
To access your voice message portal on all IP phone types, press  
the Messaages button.  
Quick Touch Reference  
The following combination of keys will move you quickly to the action  
you wish to complete.  
If Forwarding Message  
Voicemail Set-up  
3
2
3
1
1
1
8
1
2
3
Record your name  
Change current introduction  
Listen to current introduction  
Send message to specific  
group members  
1
1
Record "busy" greeting  
Record "no answer"greeting  
Change password  
Return to the main menu  
Send message to entire group  
Send message to distribution list  
Set or clear urgent indicator  
Set or clear confidential indicator  
Return to Play Messages menu  
Repeat menu  
4
5
6
7
*
Hosted PBX / Voice-over IP  
Message Playback  
Listen to new messages  
1
1
User Guide  
2 Skip message info  
*
#
During Message Playback  
Rewind 3 seconds  
1
If Replying to Message  
Rewind to beginning  
1
2
3
6
7
Change current reply  
Listen to current reply  
Send reply  
4
5 Play message info  
3 Fast forward 3 seconds  
6
2
7
#
Skip  
Set or clear urgent indicator  
Set or clear confidential indicator  
Return to Play Messages menu  
Repeat menu  
Pause  
Delete  
*
#
Save  
Return to the main menu  
*
After Message Playback  
Initiate call to sender  
Reply to message  
Forward message  
8
1
2
9
9
Customer care: 800-562-4206  
 
Customer care: 800-562-4206  
Call Functions  
To place a conference call:  
1. During a call, press the Confrn soft key to open a new line and  
put the first party on hold.  
2. Place a call to another number.  
3. When the call connects, press the Join soft key to add the new  
party to the call.  
To end a call, choose any of the following methods:  
If you are using the handset, hang up the handset.  
If you are using the speakerphone, press the EndCall soft key, or press  
the Speaker button.  
If you are using a headset, press the EndCall soft key, or press the  
Headset button.  
Quick Reference Guide  
Each phone contains fixed buttons reserved for specific functions and soft  
keys whose functions change depending on the phone or call status.  
Available soft keys are indicated on the LCD screen and refer to the buttons  
beneath or next to the soft key heading.  
To transfer a call (with consultation):  
To redial a number:  
1. During a call, press the more soft key, followed by the Trnsfer soft key.  
This will put the call on hold.  
Press the Redial button on the left hand side of the phone.  
2. Dial the number or extension to which you want to transfer the call.  
3. After the party answers, you may announce the call to them and then  
press the Trnsfer key to complete the call transfer.  
To view missed calls:  
Press the Directories button, followed by 2 for missed calls.  
Cisco 7940G / Cisco 7960G  
To put a call on hold:  
To transfer a call (without consultation):  
1. During a call, pres the more soft key, followed by the BlndXfer soft key.  
This will put the call on hold.  
2. Dial the number or extension to which you want to the transfer the call.  
The call will be transferred with no further action required.  
Press the Hold soft key, to return to the call press the Resume soft key.  
Or  
Press the blue Hold button, to return to the call press the Resume soft  
key or the blue Hold button again.  
To place a call, choose any of the following methods:  
Lift the handset and dial the number.  
Press the line button for your extension, then dial.  
Press the speaker button, then dial.  
Press the NewCall soft key, then dial.  
To place a conference call:  
User Guide  
1. During a call, press the Conference button to open a new line and put  
the first party on hold.  
If you are using a headset, press the Headset button, then dial.  
2. Place a call to another number.  
3. When the call connects, press the Conference button again to add the  
new party to the call.  
To answer a call, choose any of the following methods:  
Lift the handset.  
To use the speakerphone, press the Answer soft key, or press  
the Speaker button.  
If you are using a headset, press the Headset button. If necessary,  
press the line button of the incoming call.  
Polycom SoundPoint 500 IP/  
Polycom SoundPoint 600 IP  
To transfer a call (with consultation):  
1. During a call, press the Transfer button, this will put the call on hold.  
2. Dial the number or extension to which you want to transfer the call.  
3. After the party answers, you may announce the call to them, then  
press the Transfer button to complete the call transfer.  
To end a call, choose any of the following methods:  
If you are using the handset, hang up the handset.  
If you are using the speakerphone, press the EndCall soft key,  
or press the Speaker button.  
If you are using a headset, press the EndCall soft key,  
or press the Headset button.  
To place a call, choose any of the following methods:  
Lift the handset and dial the number.  
Press the line button for your extension, then dial.  
Press the speaker button, then dial.  
Press the NewCall soft key, then dial.  
If you are using a headset, press the Headset button, then dial.  
Dial the number you are calling then press the Dial soft key.  
To transfer a call (without consultation):  
1. During a call, press the Transfer button, this will put the call on hold.  
2. Press the Blind soft key.  
3. Dial the number or extension to which you want to transfer the call,  
the call will automatically be transferred to this number with no further  
action required.  
To redial a number:  
To redial the most recently dialed number, press the Redial soft key.  
To answer a call, choose any of the following methods:  
Lift the handset.  
To view missed calls:  
To use the speakerphone, press the Answer soft key, or press the  
Speaker button.  
Press the Directories button, followed by 1 for missed calls.  
If you are using a headset, press the Headset button. If necessary, press  
the line button of the incoming call.  
Customer care: 800-562-4206  
To put a call on hold:  
Press the Hold soft key.  
We’ve Got You Covered.  
 
To return to the call, press the Resume soft key.  

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